Frequently Asked Questions

How do I reset my password?

You can reset your password from the login page by clicking the "Forgot Password" link. Enter your email address and you'll receive instructions to reset your password. You can change your password using the profile option on the menu bar (next to your name).

Who can I contact for support?

Contact your system administrator or visit the Support page for assistance. There is also a link to send an email to tech support at the bottom of the page.

Can I access Improve PD from my mobile device?

You can, although some pages will be crowded on small phone screens. Improve PD is fully responsive and works well on devices such as tablets.

How do I book a session?

To book a session:

1. Navigate to the Events page from the top menu

2. Find the session you want to attend

3. Click the details icon to see more information

4. Click the "Book" button to confirm

Can I cancel a booking?

Yes, you can cancel a booking from your home page page. Click on the delete icon. Note that there may be a deadline for cancellations set by your organization.

What happens if a session is full?

If a session is fully booked, contact the leader - there may be more spaces available.

How do I receive notifications about my bookings?

Notifications appear in the notification panel (bell icon in the header). You may also receive email notifications depending on your system settings.

How do I record external CPD activities?

Use the add absence link and click to add a CPD record. Fill in the details of your professional development activity including the date, duration, and description. Your submission may require approval depending on your organization's settings.

Are my attended sessions automatically recorded?

Yes, sessions you attend are automatically added to your CPD record. You can view them in the PDR section along with any external activities you've added. Contact admin or the event leader if you haven't been marked as having attended.